Terms of service
Last updated: 05.03.2026
These Terms of Service govern your use of the Cream Dream website and the purchase of products from our online shop. By accessing our website or placing an order, you agree to these terms.
1. About Us
This website is operated by Cream.dream Ltd.
Registered address:
46 Bedford Street
London, WC2E 9HA
United Kingdom
Company number: 14510585
Throughout the site, the terms “we”, “us”, and “our” refer to Cream Dream.
2. Use of Our Website
By using our website, you confirm that:
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you are at least 18 years old or have permission from a parent or guardian
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the information you provide when placing an order is accurate
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you will not use our website for unlawful or fraudulent purposes
We reserve the right to refuse service to anyone for any reason at any time.
3. Products
All products sold on our website are 100% plant-based and gluten-free baked goods and food products.
Due to the nature of handmade and artisanal food products:
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appearance may vary slightly from images shown on the website
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ingredient availability may occasionally require small adjustments
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products are perishable and should be consumed within the recommended time
Allergen information is provided where possible, but products are made in a working kitchen environment.
4. Orders
When you place an order through our website:
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you agree that all information provided is accurate
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you confirm that you are authorised to use the payment method provided
Orders may be refused or cancelled if:
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there is an issue with payment
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products are unavailable
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delivery is not possible to the selected location
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we suspect fraudulent activity
If an order is cancelled, you will receive a full refund.
5. Pricing
All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time without notice. However, the price charged for your order will be the price displayed at the time of purchase.
6. Delivery
We deliver across the United Kingdom using DPD and occasionally other third-party courier services.
For orders within London, deliveries may be fulfilled using local courier services to ensure faster and more reliable delivery.
While we carefully package all orders, we cannot guarantee courier delivery times and are not responsible for:
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courier delays
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handling issues during transport
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delivery disruptions outside of our control
If any delivery issue occurs, we will do our best to assist in resolving the situation.
Customers are responsible for ensuring:
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the delivery address is correct
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someone is available to receive the order if required
Perishable products may spoil if left unattended.
7. Refunds and Quality Issues
Due to the perishable nature of food products, items are not eligible for return.
If you receive a product with a quality issue, please contact us within 48 hours of delivery.
You may be asked to provide photos of the product and your order details. If the issue is confirmed, we will offer a refund or replacement.
For full details, please see our Refund Policy.
8. Intellectual Property
All content on this website, including:
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text
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images
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branding
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logos
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recipes
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product descriptions
is the property of Cream Dream and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Cream Dream shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Nothing in these Terms limits your statutory rights under UK consumer law.
10. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page.
Continued use of the website after changes are published constitutes acceptance of those changes.
11. Contact
If you have any questions regarding these Terms of Service, please contact us:
Email: manager@creamdream.uk
Website: creamdream.uk
Company: Cream.dream Ltd